TERMS & CONDITIONS
Thank you for choosing our health center for your physiotherapy, medical check-up, and medical exercise needs. By accessing our services, you agree to the following terms and conditions:
1. Professional Recommendation
I. Our professional recommendations/plans are based on the information provided by patient/caregiver and assessment carried out by our coaches.
II. Please be informed that infinite number of variables can influence the outcome of the plans. However, you may see improvement if you follow our plans or any further opinions subsequent to reviews that may occur occasionally throughout your subscription period.
2. Appointment
I. All appointments shall be made with our admin/coaches.
II. Attendance sheet must be filled by patient/caregiver on every session.
III . Coaches will be assigned according to your health conditions and slots availability.
IV. On occasion where our coaches are late, we would extend the session accordingly or reschedule the appointment.
V. On occasion where patient/caregiver wishes to cancel appointment, please inform us as early as possible.
VI. On occasion where we (IDEAL) may have to cancel appointment due to unforeseen circumstances, we will inform you as early as possible.
VII. On occasion where patient/caregiver turns up late for the appointment, our coaches will conduct the session in accordance to the remaining time left.
3. Privacy and Media Release
I. We strictly prohibit any video or audio recording during session except for educational purposes or assignments.
4. Limitation of liability
I. All property left at our centre is at your own risk. We will not accept liability for the loss of or damage to any personal valuables brought to the centre.
II. We reserve the right to be compensated for any loss or damage caused by patient/caregiver/guests to any property or equipment
5. Termination of Subscription
I. The program is designed based on the information given by patient and assessment conducted by our coaches for the allocated subscription period. Therefore, the subscription of the program will strictly expire at the date stated on the attendance sheet.
II. If patient/caregiver wishes to freeze the subscription, it will only be for medical reasons, outstation, umrah for more than 2 weeks with notice, an extension of 28 days in total is allowed.
By continuing to use our services, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.
If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Thank you for entrusting us with your healthcare needs.