Last Updated: 1/1/2024
This Privacy Policy describes how IDEAL HEALTH CENTRE collects, uses, discloses, and protects the personal information of our website visitors and users of our services (“you”).
1. Information We Collect
We collect personal information that you provide directly to us, such as:
- Contact Information: Your name, email address, phone number, and postal address.
- Payment Information: Your credit card or other payment information when you make a purchase through our website.
- Health Information: Your health history, medical conditions, and any other relevant information you provide when scheduling appointments or using our medical exercise, medical checkup, and physiotherapy services.
We also collect information automatically when you visit our website, such as:
- Usage Data: Information about how you use our website, including the pages you visit, the links you click, and the time you spend on our website.
- Device Information: Information about your device, including your operating system, browser type, and IP address.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide our services: We use your information to schedule appointments, process payments, and provide medical exercise, medical checkup, and physiotherapy services.
- To improve our services: We use your feedback and usage data to improve our website and services.
- To communicate with you: We use your contact information to send you appointment reminders, billing statements, and other important information.
- To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
3. Sharing Your Information
We may share your personal information with:
- Our service providers: We may share your information with third-party companies that provide services to us, such as payment processing, website hosting, and customer support.
- Healthcare professionals: We may share your health information with other healthcare professionals involved in your care, such as your doctor, exercise physiologist, or physiotherapist.
- Law enforcement: We may disclose your information to law enforcement agencies if required by law or in response to a valid legal request.
4. Protecting Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. We use industry-standard security practices, such as encryption and access controls.
5. Your Choices
You have the following choices regarding your personal information:
- Access and Update: You can request access to your personal information and request to update or correct any inaccuracies.
- Opt-Out of Communications: You can opt-out of receiving marketing communications from us.
- Delete Your Account: You can request to delete your account and any associated personal information.
6. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]
9. Governing Law
This Privacy Policy will be governed and construed in accordance with the laws of Kuala Lumpur.